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"I cannot get over how energized and enlightened I am after each session. The Strategic Customer Care training can be beneficial to anyone in business. Whether a novice or an expert in your field, you will gain real-world, common sense procedures that will help you excel in all aspects of customer service and problem solving. What I learned about different communication styles has already improved how I listen to and understand people. I strongly encourage anyone to take this course."
Maya Adrine Golden Limousine
Patrick Doyle, CEO of Domino’s Pizza, isn’t wired for complacency. When he took over for David Brandon (still chairman of the board of directors and now U of M Athletic Director) as CEO, he could have taken a “steady as she goes” approach and managed the sales plateau Domino’s Pizza had achieved, maybe even managed in a “damage control” mode to a steady decline. But Patrick Doyle took the challenge of managing a global company in a tough world economy as an opportunity to drive the vast network of franchisees through an 180o change. And he didn’t manage this change autocratically; rather, he saw the people with the greatest stake in Domino’s reemergence, the franchisees, as the greatest resource he had to draw from to make the sweeping changes he made, and it succeeded. I met with Patrick and Chris Brandon, PR Director, around the coffee table at Doyle’s modern glass-surrounded office suite at Domino’s World Headquarters in Domino’s Farms along US-23 in east Ann Arbor. Here’s the interview: ... (click title to read the full article)