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Quote "I recently had the opportunity to attend Sandler's Strategic Customer Care Program. It really is "unlike any other training available." The techniques I have learned have enabled me to recognize and work with traits and behaviors of both myself and of my customers that can negatively impact the communication process. The questioning and qualifying skills taught are helping me to get to the heart of my customers needs quicker and creating a more positive experience for them. Mike and Rich have a great presentation style and I would recommend this training anytime!" Quote

Nicole Karbacz Huron Valley Ambulance

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Featured Article

Patrick Doyle of Domino’s Pizza Changes the Recipe for 10% Growth

Patrick Doyle, CEO of Domino’s Pizza, isn’t wired for complacency.  When he took over for David Brandon (still chairman of the board of directors and now U of M Athletic Director) as CEO, he could have taken a “steady as she goes” approach and managed the sales plateau Domino’s Pizza had achieved, maybe even managed in a “damage control” mode to a steady decline.  But Patrick Doyle took the challenge of managing a global company in a tough world economy as an opportunity to drive the vast network of franchisees through an 180o change.  And he didn’t manage this change autocratically; rather, he saw the people with the greatest stake in Domino’s reemergence, the franchisees, as the greatest resource he had to draw from to make the sweeping changes he made, and it succeeded.  I met with Patrick and Chris Brandon, PR Director, around the coffee table at Doyle’s modern glass-surrounded office suite at Domino’s World Headquarters in Domino’s Farms along US-23 in east Ann Arbor.  Here’s the interview: ... (click title to read the full article)

 

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