For our Monthly Newsletter
By working with Joe Marr (Sandler Training Center - Ann Arbor), I was given the tools I needed to effectively prospect and, as a result, become profitable. In just one year, my client list increased tenfold and my prices increased threefold.
Judy Ravin, CEO ECS, L.L.C.
What are your expectations of the people on the frontline for your organization? Are you maximizing your inside business development efforts?
You ask them to make outgoing calls, cross-sell and up-sell along with the expectation of providing higher service levels. But are you preparing them to do these tasks well, or are you setting them up for failure?
Sandler’s Strategic Customer Care Program is unlike any training available. This is not a “quick fix”, short-term solution to success. It provides long-term, incremental reinforcement training and coaching to ensure a return on the training investment. In addition to proven technical skills, positive attitudes and productive behaviors are developed to effectively implement winning strategies.