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The Sandler Training Center - Ann Arbor President's Club is one of the best investments that we have made with a better than expected pay back. As we track our numbers in great detail, we have seen a clear increase in both qualification of leads and closing ratios since committing to the training and implementing the structured systems within our company. I would estimate that the initial investment was re-covered within three to four months of implementation.
Bob Ender Owner DreamMaker Bath & Kitchen, Ann Arbor
What are your expectations of the people on the frontline for your organization? Are you maximizing your inside business development efforts?
You ask them to make outgoing calls, cross-sell and up-sell along with the expectation of providing higher service levels. But are you preparing them to do these tasks well, or are you setting them up for failure?
Sandler’s Strategic Customer Care Program is unlike any training available. This is not a “quick fix”, short-term solution to success. It provides long-term, incremental reinforcement training and coaching to ensure a return on the training investment. In addition to proven technical skills, positive attitudes and productive behaviors are developed to effectively implement winning strategies.